Click here if you use a Vasco token.

CitiDirect allows you control over every aspect of your use. Follow these steps to change your login ID.

Your SafeWord Card is a secure digital token we use to authenticate you when you access your account. It requires a PIN to operate, which you will have received together with your token. If you are having problems with your PIN, click here.

To use your SafeWord Card for login, switch it on and input your 4-digit PIN (your PIN was sent to you in a separate mail). You will then be prompted to select a host number: for CitiDirect, select the host number 9.

Next, enter the challenge code from the CitiDirect login page into your SafeWord Card. Your SafeWord Card will then display the response code – enter this into the CitiDirect login page.

Lastly, if you are a Multi Factor Authentication User, you will be prompted to enter your password (sent separately via email) to login and access your CitiDirect account.